The traditional way of thinking of customer experience is outdated. It’s no longer just about having friendly front staff and elaborate customer events. There is a new relationship on the horizon and it’s blossoming to be something beautiful!
By combining digital marketing, Big data and smart segmenting of markets, a business can be a lot more customer focused and make every effort to touch make contact in a specific buying cycle when it’s most relevant to communicate. Your messaging can now have an objective and a measurable result.
Even face to face interaction can be more meaningful with a history of customer needs on hand. It’s no wonder this power couple is rocking the marketing and business world.